Zenimal + (Teens/Adults)

We’re so sorry to hear this happened — your device should absolutely last far longer than a few months. We offer a 1-year warranty on all Zenimal products, and we’re happy to replace it free of charge.

Please email us right away at hello@zenimals.com, and we’ll take care of this for you.

Thank you for giving us the chance to make it right.

First and foremost, we are truly sorry to hear about the difficulties you've faced with our product and our customer service team, especially during a time when you're caring for a family member undergoing open heart surgery. It's clear that this experience added stress during an already challenging period, and for that, we are genuinely sorry.

We want to assure you that your concerns are being heard and taken seriously. We understand how important it is to have reliable and functional products, particularly in times of need. It's distressing to know that our product did not meet these expectations when you needed it the most.

We have made several attempts to reach out to you to resolve this issue since your first contact with us, including offering to replace the defective unit without any cost to you. It appears these messages may not have reached you, and for that miscommunication, we sincerely apologize. We want to make this right.

Could you please check your email, including any spam or junk folders, for our previous messages? Alternatively, we invite you to contact our customer service team directly at hello@zenimals.com. We are here to listen and to provide the support and solutions you need.

Your experience matters deeply to us, and we are committed to turning this situation around for you. We're here to support not just as a company, but as people who care.

Looking forward to your response and the opportunity to make things better.

In the spirit of Zenimal's commitment to tranquility and mindfulness, we extend our sincerest apologies for the recent disruption in communication you experienced. The essence of our service, much like our screen-free meditation devices, is to offer peace and clarity, and we regret that this was not reflected in your recent interaction with us.

We discovered a technical issue within our website's contact system, which has since been mindfully addressed and resolved. This was a moment of learning and growth for us, reminding us of the importance of being as responsive and attentive in our customer service as our Zenimal devices are in promoting mindfulness and peace.

In alignment with our values of care and attentiveness, our customer service team is reaching out to you personally. We aim to provide the guidance and support you need in selecting the perfect Zenimal device for an 11-year-old, ensuring it's a companion for their journey towards mindfulness that grows with them.

We appreciate your patience and understanding as we navigated through this challenge. It is our hope that we can turn this experience into an opportunity to demonstrate the core values of Zenimal - calmness, clarity, and connection.