Contact
Real people. One business day.
Email is the fastest way to reach us. Most notes get an answer the same day, every one within a business day.
Or send it from here
Order number helps if it's about a delivery or a return.
Quick answers
Didn't find it? All questions, or email hello@zenimals.com.
How do I track my order?
You get a tracking link by email the moment it ships. You can also sign in to see every order.
How long does delivery take?
Most US orders arrive in 3 to 7 business days. We also ship to Canada, the UAE, Australia and New Zealand; those take longer and the time shows at checkout.
Can I change my address or cancel after ordering?
Email us right away with your order number. Most orders go out within a day or two, so we can't promise a change once it's packed, but we'll try.
My package says delivered but it isn't here.
Give it until the end of the next day; carriers sometimes scan early. Then email us with the order number and we'll sort it out.
How do returns work?
Every Zenimal companion comes with a 30-night home trial. Start a return within 30 nights of delivery and we refund the companion; $6 covers return shipping and refurbishing. Memory cards are final sale. Full returns policy.
My Zenimal isn't working. What first?
The support page has short videos for the common fixes: charging, swapping a card, pairing the app. Still stuck? Email us with what it's doing and we'll help; defects are covered by the one-year warranty.
Do you offer pricing for schools and organizations?
Yes. Volume pricing, quotes, purchase orders and tax exempt orders: sales@zenimals.com or Zenimal for organizations.