How can we help
Real humans. One business day. Often the same day.
Or email us directly →Take care of my account
Working together
Take a deeper look
We're listening
Drop a note about something you noticed, something that's not working, or something you wish we did differently.
This goes straight to Anna and the team. We read every one.
Share your feedback
Anything about the app, the Zenimal, or your experience — we want to hear it. (click here)
Just want to say hello
FAQs
Order & Shipping
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also check your account here.
How long will delivery take?
Most orders within the United States arrive in 3 to 7 business days, depending on your location.
Do you offer international shipping?
Yes, we currently ship to Canada, the UAE, Australia, and New Zealand.
Can I change my shipping address after ordering?
Please contact us as soon as possible, and we will do our best to update your order. Once an order has been placed, we cannot guarantee that any changes can be made.
What should I do if my package is lost?
Reach out to our support team and we’ll help resolve the issue.
Returns & Support
What is your return policy?
Our return policy lasts 30 days from the time you place your order if the Zenimal is returned in the original packaging and free from wear and damage. If 30 days have gone by since fulfillment, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including the Zenimal charging cable and instruction manual.
A refund won't be issued if the item is not in its original condition, is damaged or missing parts for reasons due to user error.
How do I start a return?
Follow this link here.
Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
We're right here with you.