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Find quick access to our key support services and helpful resources, all in one place.
Returns
Essential Support
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Track Your Order
Check the status and details of your recent orders
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Returns
Learn how to return products
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Technical Support
Get help with troubleshooting and technical issues
FAQs
Order & Shipping
How can I track my order?
You’ll receive a tracking link via email once your order ships.
How long will delivery take?
Most orders within the United States arrive in 3 to 7 business days, depending on your location.
Do you offer international shipping?
Yes, we currently ship to Canada, the UAE, Australia, and New Zealand.
Can I change my shipping address after ordering?
Please contact us as soon as possible, and we will do our best to update your order. Once an order has been placed, we cannot guarantee that any changes can be made.
What should I do if my package is lost?
Reach out to our support team and we’ll help resolve the issue.
Returns & Support
What is your return policy?
Our return policy lasts 30 days from the time you place your order if the Zenimal is returned in the original packaging and free from wear and damage. If 30 days have gone by since fulfillment, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including the Zenimal charging cable and instruction manual.
A refund won't be issued if the item is not in its original condition, is damaged or missing parts for reasons due to user error.
How do I start a return?
Follow this link here.
Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
Can’t find your answer?
Get in Touch
For press, bulk, or wholesale requests, contact our team for support.