For defective units please contact us at for help.

We love and stand by our products, so if you are unhappy with your purchase and would like to initiate a return please visit our return center.  A full refund minus the return shipping cost will be issued.   

Our return policy lasts 30 days from the time you place your order if the Zenimal is returned in the original packaging and free from wear and damage. If 30 days have gone by since fulfillment, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including the Zenimal charging cable and instruction manual.

We require your full name and order number to be included with your return.  Once you receive confirmation that your purchase is eligible for a return,  a shipping label will be generated for you to print out.  

A refund won't be issued if the item is not in its original condition, is damaged or missing parts for reasons due to user error.

Please go to our return center here to initiate your refund process.